Refund & Cancellation Policy

Last Updated: December 2024

1. Overview

This Refund and Cancellation Policy ("Policy") applies to all services provided by MANSA PRODUCTS, operating under the brand name "MAMAJI" ("Company," "we," "our," or "us"). By engaging our services, you agree to the terms outlined in this policy.

2. Service Categories and Refund Eligibility

2.1 Custom Development Projects

Refund Eligibility: Partial refunds may be available based on project completion status.

• 0-25% completion: 75% refund of advance payment
• 26-50% completion: 50% refund of advance payment
• 51-75% completion: 25% refund of advance payment
• 76-100% completion: No refund (project considered delivered)

2.2 Ongoing Services (Monthly/Annual)

Refund Eligibility: Pro-rated refunds for unused service periods.

• Monthly services: Refund for unused days in current billing cycle
• Annual services: Refund for unused months, minus 10% processing fee
• Setup fees: Non-refundable after service activation

2.3 Consulting and Advisory Services

Refund Eligibility: No refunds for completed consulting sessions. Partial refunds for cancelled sessions with 24+ hours notice.

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please contact us at contact@mansaproducts.shop with the following information:

• Project/service reference number
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

3.2 Refund Processing Timeline

• Initial Response: Within 2 business days
• Refund Processing: 5-10 business days after approval
• Bank Transfer: 3-5 additional business days

4. Cancellation Policy

4.1 Project Cancellation

Client-Initiated Cancellation:

• Written notice required 30 days in advance
• Payment due for all completed work
• Intellectual property transfer as per contract terms

Company-Initiated Cancellation:

• Due to non-payment (30+ days overdue)
• Due to scope creep beyond agreed parameters
• Due to client violation of terms and conditions

4.2 Service Cancellation

Monthly Services: 30 days written notice required

Annual Services: 60 days written notice required

Emergency Cancellation: Available with 50% penalty fee

5. Non-Refundable Items

The following items are non-refundable:

• Third-party software licenses and subscriptions
• Domain registration and hosting fees (if already paid)
• Custom development work completed and delivered
• Consulting sessions already conducted
• Setup and configuration fees (after service activation)
• Training sessions already delivered

6. Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Bank Transfer: Direct transfer to client's bank account
• UPI: Refund to original UPI ID
• Credit/Debit Card: Refund to original card (3-5 business days)
• Cheque: Physical cheque sent to registered address

7. Dispute Resolution

7.1 Internal Resolution

We encourage clients to first contact our support team to resolve any issues before requesting a refund.

7.2 Escalation Process

1. Submit detailed complaint to contact@mansaproducts.shop
2. Management review within 5 business days
3. Proposed resolution within 10 business days
4. Client acceptance or further escalation

8. Special Circumstances

8.1 Force Majeure

In case of circumstances beyond our control (natural disasters, government actions, etc.), we will work with clients to find mutually acceptable solutions.

8.2 Technical Issues

If services are unavailable due to technical issues on our end for more than 48 hours, clients may be eligible for service credits or refunds.

8.3 Scope Changes

If project scope changes significantly due to client requirements, refund eligibility will be reassessed based on the original agreed scope.

9. Client Responsibilities

To be eligible for refunds, clients must:

• Provide accurate and complete project requirements
• Respond to communication requests within agreed timeframes
• Provide necessary access and resources for project completion
• Follow agreed project timelines and milestones
• Provide feedback and approval at designated checkpoints

10. Refund Exceptions

Refunds may be denied in the following circumstances:

• Client fails to provide required information or resources
• Project delays caused by client-side issues
• Client changes requirements significantly after project start
• Client violates terms and conditions
• Refund request submitted after 90 days of service completion

11. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• Credits can be used for future services
• Credits are valid for 12 months from issue date
• Credits cannot be transferred to third parties
• Credits cannot be converted to cash

12. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

• Email: contact@mansaproducts.shop
• Phone: +91 9948875785
• Address: 27/21, M G R STREET BHARATHI NAGAR, Nesapakkam, Chennai, Tamil Nadu, 600078
• Business Hours: 9 AM - 6 PM, Monday to Friday (IST)

13. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Governing Law

This policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Chennai, Tamil Nadu.